"It's difficult to measure emotions, and it kind of takes the focus away from why you're coming here in the first place," says 21-year-old Jamie, a client of The Market Place project in Leeds. The Market Place offers counselling and individual support, as well as drop-in and other services, to 13- to 25-year-olds. Jamie has been part of a focus group of 12 young people helping to create a measurement tool to make that work more accountable.
It is increasingly important to measure work with young people. Outcome monitoring can make services more effective and staff more motivated by allowing better planning and enabling staff to focus on their achievements. But when youth agencies are pushed for resources and immersed in day-to-day work, they can end up picking a tool from a selection of those already developed, none of which feels quite right.
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