Five-year-old Tony is autistic. His behaviour can be unpredictable and, at times, aggressive. When he started attending Caverstede Early Years Centre in Peterborough, his mother Lesley Ingall was worried how the staff would handle his behaviour.
But her fears were soon allayed. "I remember seeing him with his key worker. He was in a huge rage, sitting on the floor and really cross. But his key worker was lovely with him," she recalls. "She stayed calm, was talking softly to him and, when he tried to pinch her, she showed him how to stroke her arm instead. It worked and he stopped pinching."
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