Two or three times a week, John Cliff, a retired insurance broker from Bromley in south London, pays a visit to a family in another part of the borough. He first met them 18 months ago and is still a regular caller.
"If you can imagine a small house, a mother, no father, five children aged between two and 16, a dog and two rabbits - it was quite hectic," he says. "I met a mum who was depressed and struggling severely with children on the child protection register. But I've seen her develop to the point where you really notice her self-esteem coming back. And she's able to deal with the children that much better."
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