The first was the damage that institutions can have on human beings.
The second was that working within them was an enormous privilege.
Thirty-one years later, as senior service manager at Rainer Northamptonshire, Andrews has discovered something else: he doesn't like media attention.
Since being announced as winner of a Justice Award for his efforts in tackling youth crime, he has been pestered by journalists eager to know his secret formula. He tries to make clear he does not have one.
Andrews took on the warden job at the hostel run by the young people's charity Rainer on somewhat of a whim; testing out an itch he had to experience something more fulfilling.
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