In the midst of the crisis, careful notes were made at every point: not only test results and readings from machines, but also his involvement in decision making and reported feelings. Every new person who got involved referred to the record and checked the details with him. Having been dealt with by more than 20 individuals in 24 hours, the meticulous recording of all this information was the backbone of the excellent treatment he received.
Nobody would say that the doctors and nurses were spending too much time dealing with recording or that this was getting in the way of a meaningful relationship with the patient; although they spent a significant proportion of their time doing administrative tasks associated with patient care.
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