The charity's warning comes as the latest national statistics show that the CSA's caseload reduced by 80,000 in less than a year.
At the end of December 2008, the CSA caseload stood at 1.3m, but has now dropped to 1.22m.
Fiona Weir, chief executive of Gingerbread, said: "We're worried that many single parents have lost faith in the statutory service and are turning their backs on the agency."
Despite this, Weir claimed that parents should use the CSA as opposed to private arrangements, because non-resident parents do not always offer maintenance money voluntarily.
She warned that the CSA must urgently promote its services to the poorest parents.
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