Most (88 per cent) parents and relatives involved in the survey, carried out by Nuffield Family Justice Observatory, said they had concerns about the way their remote cases, involving telephone or video hearings, were being dealt with.
Four out of ten said they had not understood what was happening during proceedings.
Technical problems, related to connectivity and difficulties seeing or hearing other people involved, were also raised. This made it hard to understand who was talking at times.
Those involved in remote proceedings lacked technical equipment and the skills to navigate remote working software involved, the survey found.
Other concerns, raised by both children’s professionals and families, was the “difficulty of creating an emphathetic and supportive environment when hearings are held remote”, the survey showed.
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