The Local Government and Social Care Ombudsman has upheld 11 complaints against Norfolk County Council, in the last two years relating to its failure to provide suitable provision for children with SEND.
In the case of the boy who missed two years at school, it took the council 46 weeks to complete an Education, Health and Care (EHC) plan - more than twice the statutory timescale of 20 weeks.
The boy's mother also complained that the council offered too little support while her son was away from school.
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