CYP Now - Early years leaders praise Ofsted plans for complaints procedure reform

Early years leaders have praised Ofsted plans to push forward with reforms to its complaints process, allowing providers to contact the inspectorate to raise concerns following inspections.

Ofsted has agreed to remove its internal complaints investigation procedure. Picture: Phil Adams

The proposal was included in a consultation on Ofsted’s complaints process launched in July.

The new plan would allow education settings and children’s services departments to contact “an experienced inspector who is independent of the inspection” on the day after an inspection has finished.

“Where appropriate, this inspector may contact the lead inspector to help understand the context of any issues raised,” the consultation document states.

Of the 1,576 respondents to the consultation, 65 per cent strongly agreed with the recommendation including 73 per cent of 394 respondents from the early years sector, 62 per cent of 934 respondents from schools and 79 per cent of 99 social care respondents.

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