Research conducted by the Family and Childcare Trust (Fact), based on focus groups and surveys with more than 460 parents found that "many parents found it difficult to access good quality services".
It also found that, while many parents found it easy to access local services, some reported that online information was not always up to date, and parents often reported that they had not used a service locally because they did not know it was available.
Fact is calling on government to publish a comprehensive strategy on its approach to family support in the early years, that considers "the full range of ways that support can be provided to families, including children's centres".
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