Q I have recently joined a new organisation and am surprised at how little input there is from young service users when it comes to service design and delivery. How can I address this?
Many organisations working with children, young people and families strive to ensure service users have a voice but sometimes day-to-day operational priorities take over.
There is a huge array of methods for engaging with clients and gathering feedback in a meaningful way. Your organisation could hold an open day to give young clients the chance to give direct feedback. You could also develop and distribute questionnaires with room for comments or actively involve service users when reviewing the success of a particular project.
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