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Digital solutions in children’s services: Key policy developments

7 mins read
The Independent Review of Children’s Social Care described the IT systems used by children’s services as “poorly configured”. These, it said, create barriers to data collection, delay information sharing and add extra bureaucracy for social workers to navigate, which takes them away from frontline practice.
The DfE wants to use digital technology to achieve frictionless information sharing between public agencies. Peopleimages.com/Adobe Stock
The DfE wants to use digital technology to achieve frictionless information sharing between public agencies. Peopleimages.com/Adobe Stock

“Across local area visits, social workers told us that clunky IT systems meant frequently entering duplicated information into mandatory fields and filling in word documents for information already on systems,” it states.

“In a social worker poll, 80% reported having their work disrupted on a fortnightly basis by poor case management systems, and three-quarters reported that they were not consulted before a new system was brought in.”

The report states that a key message from practitioners across England was for the review to recommend IT systems that enables them to see the information they need from partners “instantly”.

It adds: “There are different ways that the right technology can facilitate and automate information sharing and help practitioners make good decisions about the information they receive. It can give professionals a ‘single view’ of a child, pulling information from different systems.”

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