Using service user feedback to help shape service design and delivery is not a novel idea. As consumers of products and users of services, we’ve all been giving customer feedback and rating our experiences on the scale of 1 to 5 for decades. So, when it comes to asking for feedback from service users, why is the care sector lagging so far behind others? In her article, Baker points out that one major barrier is stigma – many people shy away from telling stigmatised stories and many more from listening to them. The stigma that care-experienced children have faced historically could certainly be a factor here.
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