A listening librarian
I did a degree in librarianship, qualifying in 1991. I had a temporary job in the National History Museum but realised I wanted to specialise in the education sector and landed a job with the Inner London Education Authority, formerly the Greater London Council.
This involved working in further education colleges in north and south London boroughs. I enjoyed working with the 16- to 19-year-olds. You're not their parent or lecturer but many of them shared their problems with me because I was available and accessible. I developed relationships with them over time and it opened my eyes to some of the problems children and young people have and how they achieved despite that.
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