Best Practice

Childline uses tech to track impact of its online support

Childline Online Services aims to empower children and young people to use its range of internet-based resources in ways that will benefit them individually.
Users are asked for suggestions to improve Childline’s web pages across the site
Users are asked for suggestions to improve Childline’s web pages across the site

Childline Online Services provides children with advice and support on social and emotional issues

It uses digital tools to analyse how users engage with resources and gather comments from young people on gaps in support

The site receives more than two million visits each year

ACTION

Since its launch in 2009, the charity Childline Online Services' website has attracted increasing numbers of visitors keen to access content and support on a variety of social and emotional issues affecting young people – it receives around two million visits per year and up to 600 pieces of user generated content a day.

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