Ask the Expert: Improving staff attitudes

How can I encourage my staff to take more responsibility for their behaviour?

Start by looking at a code of behaviour with staff and get them to think about what behaviour causes disruption. For example, is returning from breaks on time an issue? Or do staff realise their tone of voice can sound antagonistic? Do staff realise that a failure to organise and complete their tasks has an impact on others?

Many people never question their behaviour. Get them thinking more deeply about the consequences on staff and children. What does it say about their attitude? What does it say about respecting each other and the children?

We can all fail to understand how habitual and unthinking behaviour can cause great damage to the team and therefore to children. Everyone wants to work in a place where they are valued and respected. Starting this conversation about taking responsibility takes you a long way on that journey.

Answered by June O'Sullivan, chief executive of the childcare charity and social enterprise, the London Early Years Foundation