Communication with children and families is the bedrock of the social work profession, but with the exception of work by Ferguson (2009, 2016) and Broadhurst and Mason (2014) there has been surprisingly little research on the nature, content and quality of these encounters.
This paper discusses findings from the ethnographic phase of The Talking and Listening to Children (TLC) project, which took place between 2013 and 2015 and explored how social workers communicate with children. Researchers were located in eight social work teams across the UK for a period of six to eight weeks each. There were 82 observations of practice with 126 children and young people ranging in age from babies to aged 17.
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