In a damning report released this week the committee says Revenue failedto take into account the needs of recipients, who are often "vulnerable"and "for whom regular and reliable payment is not a desirable budgetingconvenience but a real necessity."
The committee was also critical of the lack of an adequate case handlingsystem and the inefficiency of the IT system in place.
These latest comments follow a finding of maladministration in theservice by the parliamentary ombudsman in June.
Working Families policy officer Elizabeth Gardiner backed thecommittee's comments, adding: "In some cases callers said they gavedetails only to learn that they hadn't been logged properly."
Citizen's Advice Bureau policy officer Katie Lane said the charity wasin discussions with the Government about placing Revenue staff in thebureau's offices to provide face-to-face interviews for claimants as theforms are very complicated.
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