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Realising children's rights is good customer care

Over the past six months, I've had several conversations with children and young people about the negative experiences they have in some shops.

I should say from the outset that in discussing these examples I have also heard some positive stories: where shopkeepers have helped children to carry shopping, given advice on work opportunities, and even allowed a young person to pay for items at a later date.

I'm definitely not saying that all shops are hostile towards children, but I am saying that the commonality of negative experiences should provide our shopkeepers with food for thought.

The first issue is shops with signs forbidding more than a couple of school children to enter at the same time. Signs like these have angered young people across Wales. "The signs assume that all young people are troublemakers and shoplifters," said one young person I met.

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