'It feels odd to have a bed at last'

At the start of the 2010 school summer holidays, 18-year-old Charlotte Jones was a hard-working student who was about to enter the final year of her A-levels. She was living a normal family life in Woking, Surrey, with her mum and partner, and younger brother and sister. But within a few short weeks all that changed. Her mum had become pregnant again and wanted to move out of the area. It led to constant arguments between Charlotte and her mum, which grew increasingly ugly.

By the start of the academic year, Charlotte's family moved away to Walton-on-Thames, leaving Charlotte to stay with her grandmother in Woking while she completed her studies. Life there was far from ideal. She had to sleep on a sofa because her uncle lived in the spare room and she found it difficult to find space to concentrate on her studies. Her grades began to slip and by Christmas she had been kicked out of college. Shortly afterwards her GP diagnosed her with depression.