Project
Instructions Not Included
Funding
£1.3m from the Department for Education from April 2011 to March 2013
Background
There is often stigma attached to parenting support provided by statutory services, according Sandra Hiller, regional manager for London and the northern home counties at family support charity Family Lives. The charity already used volunteers to deliver frontline help to parents through its national helpline Parentline, so face-to-face support, involving befriending parents in their homes, was a natural progression. "By using non-stigmatised support through volunteers, we found families would engage much more readily," recalls Hiller. "The model of using volunteers to provide parenting support was tried and tested, but we wanted to do it at grassroots level and evidence it."
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