Virtual ‘call centres’, online play sessions and regular welfare checks are among the services offered to families by centres continuing to offer support during the pandemic.
Better children’s centres - south and east Greenwich, London
Ten children’s centres run by Better, a social enterprise provided by Greenwich Council Homestart and Quaggy development trust, have moved services online to connect with families through social media and through regular phonecalls.
The team has created a virtual call centre which sees staff working from home phoning regular users of the children’s centres on a daily or weekly basis to check on their welfare, offer emotional and practical support and sign-post them to other relevant agencies.
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