A survey of people who took part in the programme, conducted by Ipsos Mori on behalf of the Department for Communities and Local Government (DCLG), found that 12 per cent were "fairly dissatisfied" with access to services under the initiative, with a further 12 per cent "very dissatisfied".
Meanwhile, 16 per cent of participants were either fairly or very dissatisfied with the amount of support they received.
The current troubled families programme aims to help 400,000 disadvantaged families with complex needs such as parents on out-of-work benefits, and children who are involved in youth crime, antisocial behaviour, or who are excluded from school.
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