YMCA England said a study into the way job centres work with young people uncovered evidence of a “dehumanising and demoralising” employment support service that is damaging young people’s confidence and, in some cases, even setting back their long-term employment prospects.
Nine out of 10 young people questioned as part of the study said the support they currently or previously received from their job centre was not helping them find employment.
Young people also said they felt their aspirations were dismissed by staff in favour of pushing them into any form of employment, regardless of how long the placement was and how well suited they were, with the overriding factor being the pressure within centres to meet targets and priorities.
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