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Inspectors praise improvements to 'front door' social work in Liverpool

Ofsted has praised improvements to the quality of "front door" social work in Liverpool, following an inspection of children's services, although provision overall has been rated as "requires improvement".

Inspectors said they were impressed with a revamp in November 2017 of Liverpool's multi-agency safeguarding hub (Mash), which handles initial child protection concerns.

Children at risk of significant harm were found to be identified and supported swiftly by the Mash, with work backed by strong management oversight and prompt information sharing.

In addition, inspectors praised the council's Careline service, which operates 24 hours a day and ensures there is a consistent response to child protection concerns out of hours.

"Children at immediate risk of significant harm are identified swiftly, and action is taken to safeguard and protect them," states Ofsted's report following a visit in May this year.

"The vast majority of children in need of help and protection receive a proportionate response."

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