A joint inspection by Ofsted and health watchdog the Care Quality Commission, found failings in the way support is promoted among families.
In a letter to Hartlepool Borough Council's children's services director Sally Robinson, the inspection team said: "Many families told inspectors that they do not know how to get the help and support their children need."
Some told the inspection team that "they find the local area's arrangements confusing and, at times, frustrating". Support is also blighted by long waiting times and families told inspectors that "their views are not always heard or valued".
Further concerns raised in the letter, which has also been sent to Hartlepool and Stockton-on-Tees clinical commissioning group chief officer Ali Wilson, include a lack of analysis of the needs of this vulnerable group of children.
Register Now to Continue Reading
Thank you for visiting Children & Young People Now and making use of our archive of more than 60,000 expert features, topics hubs, case studies and policy updates. Why not register today and enjoy the following great benefits:
What's Included
-
Free access to 4 subscriber-only articles per month
-
Email newsletter providing advice and guidance across the sector
Already have an account? Sign in here
