The automated tool aims to safeguard vulnerable young people’s anonymity and speeds up the process when signing up for its Childline services.
Nicknames are created when the child first signs up to Childline and appear in one-to-one chats, message boards and image galleries across Childline’s online services. Previously, 60 per cent of the names generated by children were rejected which the organisation say left children feeling confused and reluctant to access the service.
“Children want the opportunity to personalise their accounts, but this puts them at risk of giving away personal information when accessing our confidential services,” said Samantha
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