The call has been made by the local government and social care ombudsman Michael King in his report More Home Truths, looking into housing complaints made against councils.
He wants to see local authorities "develop joint working protocols and information sharing agreements with other departments such as children’s services, adult social care, and benefits".
Also being called for is better record keeping on homelessness cases and set targets to respond to those seeking housing.
Having a system in place to cover housing officers on leave or off sick is also among King’s recommendations.
Under 2017’s Homelessness Reduction Act, councils have a duties and powers to help people who are homeless or at risk of losing their home.
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