Driven by the pandemic, children’s professionals adapted swiftly to remote working. New ways of working were essential to keeping services going during the crisis but are not necessarily appropriate in normal practice. “Remote working is never the ‘preferred option’ in social work,” says Rebekah Pierre, professional officer for England at the British Association of Social Workers (BASW). In other cases, however, lessons have been learned that can improve service delivery in future.
Remote working in the children’s sector can include complete online delivery of services, a hybrid model with some online and some face-to-face delivery, and a model where services are delivered face-to-face, but staff meetings, supervision, training, and updating records take place online.
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