
The most important thing in children's services is the child, young person and their family. It's easy to say but can be forgotten among the mountain of regulation, process and recording.
As commissioners, how do we keep the child at the centre of what we do?
Involving children and families in the design and delivery of services is the best way to make sure we are meeting the needs of service users. These are the two key elements in a co-production approach:
The easiest way to do this, is to ask children, young people and families. When my previous authority was redesigning early years services, we met with parents in a children's centre to discuss the technicalities. One said that she had pushed a buggy past the children's centre for three years without knowing what it was. "Why don't you put a sign up saying what it is?" she asked. It highlighted what we needed to change.
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