Power of restorative justice and the challenge of putting victims first

If there is a genuine and sincere commitment to repairing the harm, rebuilding fractured relationships or rifts and resolving conflict constructively - which proponents argue underpins restorative justice - then surely the victim (the person directly harmed by the offence) has a crucial part to play, right?

The report from the Justice Select Committee proposed that all people in the UK should have a legitimate right to access restorative justice. It is too much of a postcode lottery at present, creating unfairness for both victims and offenders, MPs have argued. They also said how despite pockets of good practice there are areas for development notably regarding accessibility. I welcome the call to expand access to restorative justice. However, I have some concerns:

What if people feel dissatisfied and disengage with the process of reconciliation - could it be counterproductive? In other words, could issues be amplified despite the benign intentions of facilitators and supporters?