Best Practice

Behind the Inspection Rating: Residential unit hits the right note

Ferndale Children's Residential Unit, Kirktintilloch - Care Inspectorate inspection - August 2014

A large board titled "You Said, We Did" greets children, visitors and staff in the main hallway at Ferndale Children's Residential Unit in East Dunbartonshire. On it are Post-it notes with ideas from children on a raft of issues from holiday trips to bedtime routines, alongside notes from the staff about how they are acting on them.

Patricia Costello, resources manager at East Dunbartonshire Council, which runs the home, says this simple system of note passing is at the heart of ensuring children are involved in the running of their home. It has also proved a far more successful way of engaging with children than organising a meeting.

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