Troubled young need experienced workers

Sometimes I advance the argument in slightly inappropriate ways, such as when I allege that too much of our practice with young people is now discharged by "L-plate workers".

It is not my intention to disparage such individuals. Without them, we would get even less done. The comment has been designed to pursue the driver analogy. Learner drivers are usually fine on reasonable roads, in good weather and with proper instruction, but would struggle in more adverse conditions when more advanced driving skills are required. I have elaborated my case by asserting that, in more difficult circumstances, you really have to know when to apply the brake and when to go for the accelerator.

The trouble is that analogies only go so far. People usually see the broad picture, but want to know the detail of what you have in mind. That is where I have started to struggle, even if I can point to the need for experience and sometimes commitment beyond the formal job description. I have also argued, rather generally, for a sophisticated knowledge of the psychology of adolescence and the sociology of youth, for a clear understanding of the policy frameworks affecting young people and for a practical awareness of different methodologies for effective intervention.

Now I have found more detail, though it has been a long search. In a modest document with the snappy title Research into the Housing- related Support Needs of Young Adults with Very Complex Needs in Leicester, and the Role of the YMCA, there is a section on the role of the key worker. It incorporates both advocacy and therapeutic support. Within the sub-section profiling the type of workers they have in mind, the telling point is made: "this role is not appropriate for young staff". The profile of suitable workers includes their experience, training (in conflict resolution, working in low-security environments, behavioural psychology, counselling and how relevant agencies work), interpersonal skills and attitude (resilience, emotional engagement, self-awareness and honesty).

This report has got a crucial ball rolling. I hope those responsible for workforce development, professional practice, terms and conditions of employment, and political championing take note - this is exactly the debate we need if we are to effect real change in the prospects of our most difficult and damaged young people.

- Howard Williamson is professor of European youth policy at the University of Glamorgan, and a member of the Youth Justice Board. Email howard.williamson@haymarket.com.