Ensuring continuity of care in a time of crisis

In recent weeks, we’ve seen local authorities working harder than ever before to continue to serve citizens, protect key workers, and provide support to the most vulnerable among us. And, since the start of the outbreak, it’s been incredibly encouraging to see social workers adopting new technologies that can help keep those at risk connected to care professionals who can help.

Technology is helping the children's social care sector in a number of ways, here are some of the crucial services I’ve seen in action in recent weeks;

Working remotely, staying connected
While most regular local authority social care activity is being undertaken virtually, social workers must continue to conduct home visits and assessments for the most vulnerable, so there’s a very real need to help them work as safely, efficiently and flexibly as possible. We’ve seen providers setting up secure apps that allow practitioners to access and update key information at the point of care. This way of working reduces duplication of effort and minimises unnecessary travel, by allowing social workers to complete work steps and update records wherever they are. We’ve seen the number of council’s adopting these digital practices accelerate exponentially since lockdown – the pace of change has been extraordinary.

Putting people back in control
Supporting vulnerable people with restrictions and less resource is a real challenge – social workers simply can’t be everywhere at once. As part of the solution, technology is helping to bridge that gap between care providers and citizens in ways it never has before. Public portals – where anybody, including members of the public, can submit safeguarding information about a person or family online – are enabling citizens to reach out to those who can help, in a safe and secure way. As we’re seeing in other sectors, online conferencing tools are helping social workers connect with colleagues and even with the people in their care. We’ve spoken to councils across the country who have been using platforms such as Zoom, WhatsApp and FaceTime to speak to people of all ages.

Providing the missing link between health and social care
We’ve seen a real focus on interoperable platforms, which are enabling information flow between acute hospitals and social care, speeding up the transfer of care. During lockdown, Servelec has supported a local authority, along with their local NHS, to get their health and social care shared care record up and running in a matter of weeks. This is enabling them to access information from multiple local hospitals and GP practices directly through their Mosaic case management platform. This means both the social care and NHS teams have easy access to all the of information they need about an individual’s health and social care needs, saving time and minimising risk.

The urgency and magnitude of the crisis is proving that technology plays a vital role in providing continuity of care to those most in need, while also helping to keep social workers and other key care professionals as safe as possible. The risk of these new ways of working coming to an end after the pandemic is high, but the events of recent weeks have presented very real use cases of how flexible, secure technology is helping to bolster the social care sector.

Julie Tyas is a registered social worker and senior strategy lead at Servelec