My role involves management aspects, such as running the rota and dealing with annual leave, but also overseeing the counsellors. Training is an ongoing area as we have volunteers coming in all the time. As a senior person, I also speak to fundraisers and the media to explain the work we do. ChildLine has 13 call centres, but the London centre is the largest and the only 24-hour service. Having said that, it only has 24 seats - not the hundreds people often...