The study, which used mystery shoppers to test the different types of Connexions services, also found advisors in offices did not take young people's visits seriously enough. The best services received were through telephone call centres, where the users felt they were greeted well, their situation was understood, advisors were interested and they received answers that could help them. The mystery shoppers were also positive about email and web chats. Andy Powell, a member of the Skills Commission and chief executive...