A new book published by NCB examines how support staff in schools, such as Connexions personal advisors and learning mentors, can help these pupils make the most of their education. Author Vanessa Cooper, who is now national co-ordinator of the NCB-based Anti-Bullying Alliance and has 15 years experience as a personal, social and health education adviser in various London boroughs, looks at how schools can make the most effective use of support staff and the barriers these professionals may face. The book includes examples...